1. Information We Collect

Information you provide directly

When you place an order, sign up for emails, or contact our support team, we may collect:

• Full name and billing/shipping address
• Email address and phone number
• Payment information (processed securely through ClickBank — we do not store full card numbers)
• Order history and product preferences
• Communications you send to our support team

Information collected automatically

When you browse our website, we automatically collect certain technical information including:

• IP address and approximate geographic location
• Browser type, device type and operating system
• Pages visited, time spent and referral source
• Cookies and similar tracking technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders and send order confirmation and shipping updates
• Respond to your customer service enquiries and support requests
• Send promotional emails about products, offers and updates (you may opt out at any time)
• Improve our website content, user experience and product offerings
• Detect and prevent fraud, abuse and security incidents
• Comply with legal obligations under applicable US law

3. How We Share Your Information

We do not sell your personal information to third parties. We may share your information with:

• ClickBank — our payment processor, who handles all financial transactions under their own privacy policy
• Fulfilment partners — who ship your orders and require your name and address to do so
• Email service providers — who send transactional and marketing communications on our behalf
• Analytics providers — such as Google Analytics, to help us understand website usage in aggregate, anonymised form
• Law enforcement or regulatory authorities — when required by law, court order or to protect the rights and safety of our users

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, including maintaining your order history and honouring our 90-day money-back guarantee period. After this period, we may retain anonymised data for analytical purposes. You may request deletion of your personal data at any time by emailing us at contact@cogniccarepro.com.

5. Cookies and Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and to analyse how our site is used. Types of cookies we use include:

• Essential cookies — required for the website to function (session management, shopping cart)
• Analytics cookies — help us understand visitor behaviour in aggregate (e.g. Google Analytics)
• Marketing cookies — used to track the effectiveness of our advertising campaigns

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

6. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access — request a copy of the personal information we hold about you
• Correction — request correction of inaccurate or incomplete information
• Deletion — request deletion of your personal information (subject to certain legal exceptions)
• Opt-out of marketing — unsubscribe from promotional emails at any time via the unsubscribe link in any email we send
• Data portability — request your data in a structured, machine-readable format

To exercise any of these rights, please email us at contact@cogniccarepro.com. We will respond within 30 days.

7. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect and share, the right to delete your personal information, and the right to opt out of the sale of personal information. We do not sell personal information. To submit a CCPA request, contact us at contact@cogniccarepro.com.

8. Children's Privacy

Our website and products are not directed at children under the age of 18. We do not knowingly collect personal information from individuals under 18. If you believe we have inadvertently collected such information, please contact us immediately and we will delete it promptly.

9. Security

We implement industry-standard security measures to protect your personal information, including SSL encryption on all data transmissions, secure payment processing through ClickBank's PCI-DSS compliant infrastructure, and access controls limiting who within our organisation can access personal data. No method of transmission over the internet is 100% secure. While we take all reasonable precautions, we cannot guarantee absolute security.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to read their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised "Last updated" date. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns or requests regarding this Privacy Policy or the handling of your personal information, please contact us:

• Email: contact@cogniccarepro.com
• Website: en-cognicare-pro.com